Reducing operational complexity and total cost of ownership
We streamline the operations of your smart metering infrastructure.
Overview
We support utilities with digital tools and flexible service models that simplify metering operations, optimize resources, and improve performance.
We offer standalone solutions, Software-as-a-Service (SaaS), and Metering-as-a-Service (MaaS) options, allowing each customer to choose the solution and service model that best fits their needs.
Our approach reduces complexity, accelerates AMI rollout, and drives efficiency and reliability.
use cases
Operational use cases address
End-to-end management of metering operations, covering everything from data collection, storage, and processing.
It provides a comprehensive set of SLA-backed services including hosting, monitoring, customer reporting, software updates, troubleshooting and field support.
By replacing heavy upfront investments with a predictable service fee, MaaS simplifies budgeting, reduces operational complexity, and gives utilities the flexibility to scale and integrate new technologies over time.
Allows utilities to monitor and troubleshoot metering processes through granular data visualization on a map-based platform. Users can filter and analyze information across different dimensions, such as individual meters, communication performance, or RF network parameters, to quickly identify issues, optimize connectivity, and improve overall system reliability.
Creation, assignment, and tracking of field work orders for metering and network activities. The system integrates with utility systems, including the Customer Information System (CIS), to streamline reporting, enable timely status updates, and improve coordination between field teams and operations, reducing downtime and enhancing service quality.
Manage all field activities for meters and concentrators, including installation and removal, handling of non-reachable devices, reading, reprogramming, and device resets.
Service level agreements tracking across all metering activities to ensure performance and compliance.
KPIs include communication reliability, installation accuracy, timely measurement collection and reporting, on-time remote work order execution, rapid alarm handling, and efficient meter installation scheduling.
related products
Built for smarter metering
MaaS is a fully managed metering service for utilities seeking efficiency, flexibility, and future readiness. It eliminates heavy investments, accelerates AMI rollout, and keeps your metering infrastructure adaptable to changing needs. For a predictable fee, we cover end-to-end metering from devices to data collection, storage and processing, taking responsibility for metering operations and integration with your business systems.
Aidon One is an efficient SaaS solution optimised for the needs of energy distribution companies. Designed for mobile use, Aidon One is an ideal tool for field staff. Its modularity and interactive map interface bring together real-time fault analysis, customer data, and field work management. Visualising RF network and connectivity parameters enables faster troubleshooting and issue resolution.
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Globy HES is built for multi-technology environments, ensuring secure, efficient communication and streamlined daily operations. Designed to manage electricity meters compliant with DLMS/COSEM standards, it also adheres to IEC 61968-9, a critical standard for integrating utility systems, such as enterprise and customer information systems, via the Common Information Model (CIM).
Aidon Gateware 3 is designed for DSOs modernising their metering infrastructure. It supports multi-utility operations, and combines head-end functionality with advanced LV-grid monitoring. Available as an on-premises solution or a hosted SaaS model, Gateware scales effortlessly from small deployments to infrastructures managing hundreds of thousands of meters.