Helen Electricity Network streamlined metering work management with Aidon One

Helen Electricity Network Ltd is responsible for electricity distribution to approximately 420,000 customers in Helsinki. Helen selected Aidon as its service partner for a major metering renewal project covering the delivery and installation of 120,000 new smart meters and the provision of remote reading services. The cooperation also included Aidon One, a map-based SaaS solution for managing electricity meter replacements, new installations and removals across Helsinki. Bringing task planning, assignment and status monitoring into one application made work easier for installers, supervisors and customer service teams.

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Tasks and their performers in the same application

Previously, metering tasks were managed through separate work order systems operated by the service partners. Using several parallel systems was laborious and impractical. Aidon One brought these tasks into a single application used by Helen Electricity Network's metering services and customer service teams, as well as service partners' supervisors and installers.

Tasks are entered into the customer information system and transferred through an integration interface as work orders to Aidon One. Each work order contains a task description and information about the metering point and the associated metering device.

Aidon One visualises tasks on a map which makes to tool easy to use for installers. Supervisors can schedule and distribute tasks to their installers and monitor their progress. When an installer updates a completed work order on-site, the information is automatically updated in the connected systems.

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Developed to meet customer needs

The unified solution gave Helen Electricity Network a comprehensive overview of metering work and its progress. Installers also responded positively to Aidon One, appreciating its ease of use and versatile search features.

During the project, existing features were refined to improve usability, and new functionalities were developed to address the customer's operational needs. These improvements also benefited the wider Aidon One customer community.